Frequently Asked Questions

Frequently Asked Questions

About Aurium

Are you guys legit?

Do you guys have a physical storefront?

Lets collaborate!! <3

Ordering

How do I place an order?

How does pre-orders work?

What are your sizes like?

Payment

Is this website safe to place payments through?

What does 'Buy Now & Pay Later' mean?

What is the difference between AfterPay and ZipPay?

What cards do you accept?

How do I use my store credit?

Delivery

How do I track my order?

How long does it take to receive my order?

I can't find my country on the list at the checkout?

Returns & Exchanges

Where do I return the items to?

I have returned the product and haven't received my store credit?

Do you offer full refund?